FAQ

Consult the answers to the most frequently asked questions.

 

Did not find what you are looking for?

Give us a call at 1 80 361-3739 from Monday to Friday, 8:30 a.m. to 5:00 p.m. (EST).

You can also email us at [email protected]

Click the “add to cart” button next to any product you wish to purchase. When you have completed your order, click on the “check out” button to begin the checkout process. The site will guide you through the steps to complete your order safely and accurately. If you need assistance with your order, please contact customer service at 1 800 361-3739 from 8:30 a.m.-5 p.m. EST Monday-Friday (excluding holidays).

From the “My account”link, click on “Register”. You just need to answer a few questions.
IMPORTANT: You can place an order without registering. However, having a personal account allows you to track orders AND review your order history. You will save time when placing future orders by not having to re-enter your basic info.

From your Account, you can retrieve your password by clicking on Forgotten password. You just need to enter your email and your password will be sent to you.

All the information you supply is confidential. They will be used to process your transaction as efficiently as possible.

You can update your personal data from your account settings.

Most carriers require a contact phone number. This information will be used to contact you regarding your order only.

Your billing address is automatically entered as your shipping address. The delivery address can be changed and saved to your account.

Matis.ca ships to Canada and the United States. The shipping fees are $9.99 for orders less than $50. Otherwise, shipping is free. For more information, please check the SHIPPING AND RETURNS policy.

Orders are processed within 48 hours and shipped on business days, from Monday to Friday, excluding holidays. Other delays may vary according to the service of Canada Post, generally up to 10 days.

If you encounter any further difficulties or have any errors on your order, please contact our customer service at 1 800 361-3739. You can also send an email to [email protected].

We accept Visa, MasterCard and PayPal.

When you place an order on matis.ca, we encode your information using Secure Socket Layer (SSL) encryption technology. Your bank details will never be kept or stored on this website.

Please follow the instruction in the SHIPPING AND RETURNS section.

The site guides you to better suit your needs. However, when visiting one of our Institutes, you will get a professional diagnostic and personalized advice. Find the Institute nearest you.

In our Matis Institutes or on this site.

Sometimes some email providers prevent you from receiving our newsletter. However, following these few steps may help you:
1. Register on matis.ca to receive our newsletters
2. Visit the spam section of your email account and look for “[email protected]”.
3. Add us to your contacts